Legal

Refund & Cancellation Policy

Last updated: July 23, 2026

This policy explains how billing, cancellations and refunds work for LabSync subscriptions. It applies to all plans purchased from LabSync Technologies Inc. through our website or sales team. By subscribing to LabSync, you agree to the terms below.

1. Subscriptions and billing

• LabSync is billed on a recurring basis (monthly or annually) according to the plan you select at checkout.
• Your subscription renews automatically at the end of each billing cycle using your saved payment method until you cancel.
• All prices are exclusive of applicable taxes unless stated otherwise. You are responsible for any taxes, bank fees or currency-conversion charges imposed by your provider.

2. Cancellation

• You may cancel your subscription at any time from your account settings or by contacting our support team.
• When you cancel, your plan stays active until the end of the billing period you have already paid for; it simply does not renew afterward.
• Cancelling stops future charges. It does not, by itself, trigger a refund for the current period — see the refund terms below.

3. Refund eligibility

• New annual plans: if you are a first-time subscriber, you may request a full refund within 14 days of your initial purchase.
• Monthly plans: payments for the current month are non-refundable. You can cancel to prevent the next monthly charge.
• Renewals: charges for a renewed term are non-refundable once the new period has begun. Please cancel before the renewal date if you do not wish to continue.
• Add-ons, setup fees, onboarding services and usage-based charges are non-refundable once delivered or consumed.

4. When refunds are not available

• Partial or unused portions of a billing period after the eligibility window described above.
• Accounts suspended or terminated for violating our Terms of Service.
• Dissatisfaction with features that are accurately described on our website or were demonstrated during your demo.

5. How to request a refund

Email us at [email protected] from the address associated with your account. Please include your account name and the reason for the request. We review every request individually and respond within 5 business days.

6. How approved refunds are issued

• Approved refunds are returned to the original payment method used at purchase.
• Refunds are typically processed within 5–10 business days, though the time it takes to appear on your statement depends on your bank or card provider.
• If your original payment method is no longer valid, we will work with you to arrange an alternative.

7. Chargebacks

If you have a billing concern, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

8. Changes to this policy

We may update this policy from time to time. Material changes take effect for new purchases and renewals from the date the updated policy is posted on this page.

9. Contact

Questions about billing or this policy? Reach us at [email protected] or call +1 (470) 708 2431 or +20 128 278 9909.